Shipping & Returns

[Shipping]

Most of the wigs are premade. If the wig you order is not in stock, it usually takes 7-20 working days to make it.

Shipping cost is 18 USD whatever you buy and how many wigs you buy.

Your wig will be shipped by UPS to US, Canada and most European countries, usually customers in these countries will receive the package in 2-5 working days after shipping. Countries other than these countries may take some days longer for delivery, about 5-12 working days after shipping. the packages will be shipped by EMS. We will not be responsible for any delay during delivery including but not limited to customs postage checking, strike etc.

If you need the item urgently and you are not in a country where packages shipped by UPS, you could also choose UPS, TNT or DHL for shipping. We will charge you some extra shipping cost, the extra shipping cost is calculated according to your detailed shipping address and the weight of your package, usually it is 15-45 USD. If you want to update the shipping method, please contact our customer service to get more information.

It is customers’ responsibility to make sure that someone is available at your address during delivery of the item. Please note that the item would be returned to us by the courier after several unsuccessful deliveries. Buyers would need to pay the shipping fees for re-delivery if no one is available to take delivery of the item at the address given after several attempts.

The tracking number will be mailed to you after the package is shipped, please trace here:
UPS: www.ups.com
EMS: http://www.ems.com.cn/english-main.jsp

Here are some sites you also can use for tracking your package:
US: www.usps.com
UK: http://www.parcelforce.com/portal/pw/track?catId=7500082
Australia: http://ice.auspost.com.au/
Japan: http://www.post.japanpost.jp/int/ems/index_en.html
Canada: http://www.canadapost.ca/cpo/mc/default.jsf
TNT: www.tnt.com
DHL: www.dhl.com

[Exchange & Return]
We only offer refund or exchange for defective wigs (very small possibility). Buyers should contact us within 3 days of delivery and email us photos to support the claim.

Customers are responsible for returning the wig in their original conditions within 1 week of delivery and tell us the online delivery tracking number.

If you wish to return a wig, the following conditions will apply:
1,Return is accepted within 7 days after the buyer's receiving the item.
2,Returned wigs has to be new , unworn.
3,Tag must be attached and in its original condition.
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